Railbird plans changes for Day 2 after complaints of long lines for water

News
Railbird+web.jpg

Railbird Festival at Keeneland (WDKY)

Following numerous complaints from festival goers, Railbird Festival posted a statement to their social media accounts Saturday night, just before 10 p.m.

It read, “The Railbird Festival experience today did not live up to our standards. We have made adjustments to improve entry processes and concessions operations to move lines more efficiently.”

The statement goes on to say they are making adjustments to move lines more efficiently. And there will be more water refill stations along with free bottled water Sunday.

The statement was released after several people on social media said there were not enough water stations and there were long lines for drinks, as temperatures reached 90 degrees Saturday.

According to the Lexington Fire Department on site, EMS staff dealt with numerous heat related issues at Railbird.

As of earlier Saturday evening, no one had been taken to the hospital.

Railbird posted on social media earlier the same day reporting of several hydration stations. The posts received a lot of negative comments from people who were criticizing the long waits to get water.

People were not allowed to bring in their own food or drinks, but could bring in empty water bottles to fill.

Some Twitter users said it took half an hour or longer to do so.

One Twitter account was created Saturday afternoon called @Railbirdlines. They shared pictures of the crowded lines throughout the evening.

The creator of the account said the account was created while waiting in line. The creator said they started the account ‘because of how unbelievably poor prepared the festival was.’

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Latest News

More News